A customer texts your business late in the evening with a question about pricing, availability or how something works, and nobody is at a desk to reply. Mobile Message can hand that inbound text straight to RoboResponseAI through Zapier, which works out an answer to the query using the chatbot you built, so a reply is ready before your team is even at their screens.

The get answer to your query action takes whatever a Zap passes it and returns a response generated by your Gen AI chatbot, without anyone typing an answer by hand. Because the connection runs one way through Zapier, RoboResponseAI is not reading your Mobile Message account directly, it only receives what a Zap sends it and hands back an answer for the next step to use.

That answer becomes genuinely useful once it is texted back, so many businesses build a Zap where a form submission or a calendar booking passes a question through RoboResponseAI first, then Mobile Message sends the AI's answer as the actual SMS. Set up this way, a customer never has to wait for a human to pick up their message before getting something useful back.