A customer replies to a job confirmation text asking who is actually turning up, and that reply is the one moment a meet the team message actually lands well, not the day before when it gets ignored, not after the job when it is too late to matter and the technician has already knocked on the door.

Mobile Message connects to ReviewBuzz through Zapier in one direction. When a customer texts in with that kind of question, the reply can set off ReviewBuzz's Send Meet-The-Team Notification, giving the person details of the technicians on the job so they get an answer without your office fielding the same question every time. ReviewBuzz can also send feedback requests to your employees and add new employees to your account, though those stay separate actions you run inside ReviewBuzz itself, on your own schedule, rather than something a text reply sets off automatically on its own.