Placetel SMS Integration

Yes — Mobile Message integrates with Placetel. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Placetel integration

Placetel gives your team a complete phone system in the cloud. Incoming calls, outbound calls, faxes, and call transfers all flow through a single platform where you can track every interaction and manage team availability in real time. When those calls come in and go out, important things are happening that your SMS should reinforce.

Connecting Placetel to Mobile Message through Zapier means your team can immediately follow up on calls with text messages, create contact records for every caller, or send SMS reminders about calls that were accepted or declined. Your support staff no longer has to choose between managing the phone system and keeping customers informed, and your callers get a text to confirm what was discussed on their call.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Placetel and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A call comes into your team Placetel · Incoming Call
Then Text the caller to confirm you received their call Mobile Message · Send SMS
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When Instant Your team accepts an incoming call Placetel · Accepted Call
Then Create a new contact record with the caller's details Mobile Message · Create Contact
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When Instant Your team accepts a call from a customer Placetel · Accepted Call
Then Send a follow-up text with next steps or information discussed Mobile Message · Send SMS
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When Instant Your team makes an outbound call Placetel · Outgoing Call
Then Send a courtesy text letting the contact know you just tried to reach them Mobile Message · Send SMS
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When An incoming fax is received Placetel · Incoming Fax
Then Send a text notification to the relevant team member Mobile Message · Send SMS
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1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Placetel supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5
  • Accepted Call — Triggers when a call is accepted.
  • Hungup Call — Triggers when a call is hung up.
  • Incoming Call — Triggers when a new call is coming in.
  • Outgoing Call — Triggers when a new outbound call is placed.
  • Incoming Fax — When a new fax is incoming
Actions 4
  • Create Contact — Creates a contact for later use
  • Initate Call — Initiates a call
  • Send SMS — Send a SMS to recipient
  • Sends a Fax — Send a fax to number

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Placetel + SMS: common questions

Can I send a text message when a customer calls Placetel?

Yes. When an incoming call or accepted call happens in Placetel, you can automatically send an SMS to confirm the call was received, to follow up with details, or to set expectations for a callback.

Can I create a contact in Mobile Message when someone calls from Placetel?

Yes. When an accepted call comes in, you can create a new contact record in Mobile Message with the caller's name, number, and other details so you have their information on file.

How do I connect Placetel to Mobile Message for SMS automation?

Set up accounts in both Placetel and Mobile Message, then use Zapier to link them. Select a Placetel trigger (like incoming call), choose your Mobile Message action (such as send SMS), and map the fields. Zapier sends the SMS when the trigger fires.

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