Placetel gives your team a complete phone system in the cloud. Incoming calls, outbound calls, faxes, and call transfers all flow through a single platform where you can track every interaction and manage team availability in real time. When those calls come in and go out, important things are happening that your SMS should reinforce.

Connecting Placetel to Mobile Message through Zapier means your team can immediately follow up on calls with text messages, create contact records for every caller, or send SMS reminders about calls that were accepted or declined. Your support staff no longer has to choose between managing the phone system and keeping customers informed, and your callers get a text to confirm what was discussed on their call.