Novofon SMS Integration

Yes — Mobile Message integrates with Novofon. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Novofon integration

Support and sales teams running calls through Novofon depend on knowing the moment a call is missed, answered or dropped, not an hour later once the lead has already gone cold. Connecting Novofon to Mobile Message through Zapier turns those call events into text messages that go out while the caller is still thinking about you.

A missed call can trigger a text telling the caller you'll ring them back shortly, an unanswered outbound call can trigger a message letting the customer know you tried to reach them, and a call that ends can trigger a follow-up text asking for feedback or sending a link to book again. None of this needs an agent to remember it, the call itself sets the message moving and the customer gets a reply within seconds rather than after the shift changes. It keeps a busy call queue from turning into a pile of callbacks nobody gets to.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Novofon and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A call goes to missed Novofon · Notify Missed
Then Text the caller you'll call them back Mobile Message · Send SMS
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When Instant An outbound call isn't answered Novofon · Notify Out Missed
Then Text the customer you tried to reach them Mobile Message · Send SMS
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When Instant A call ends Novofon · Notify End
Then Text a follow-up message or feedback link Mobile Message · Send SMS
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1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Novofon supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 8
  • Notify Answer — Triggers when a new "notify answer" is created.
  • Notify End — Triggers when a new "notify end" is created.
  • Notify Missed — Triggers when a new "notify missed" is created.
  • Notify Out Answer — Triggers when a new "notify out answer" is created.
  • Notify Out End — Triggers when a new "notify out end" is created.
  • Notify Out Missed — Triggers when a new "notify out missed" is created.
  • Notify Out Start — Triggers when a new "notify out start" is created.
  • Notify Start — Triggers when a new "notify start" is created.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Novofon + SMS: common questions

Can I send a text automatically when I miss a call in Novofon?

Yes. Novofon's Notify Missed trigger can be connected to the Send SMS action in Mobile Message through Zapier, so the caller gets a text telling them you'll call back as soon as the missed call is logged.

Can Novofon text a customer after a call ends?

Yes. The Notify End trigger can pair with Mobile Message's Send SMS action, so a follow-up message or feedback link goes out the moment the call finishes, without an agent having to send it manually.

What do I need to link Novofon calls to text messages?

You need a Novofon account and a Mobile Message account, connected through Zapier. From there you pick a call event such as a missed or ended call and set it to trigger a text, with no coding required.

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