peoplefone SMS Integration

Yes — Mobile Message integrates with peoplefone. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the peoplefone integration

Your business runs on VoIP calls through peoplefone. When an external routing call comes in, your team needs to respond immediately. Right now they are glued to their desk waiting for calls or missing important routing events. The business impact is missed opportunities and poor customer experience.

The trigger is simple: an external routing call arrives in peoplefone. Your team needs to know instantly. They need to be ready to respond or route it correctly. With Mobile Message, that call triggers an SMS immediately to the person who should handle it.

Beyond just alerting, you can use the connection bidirectionally. An inbound SMS from a customer can trigger an outbound call through peoplefone's external routing, automatically connecting them to the right person. Your team gets SMS alerts on calls, and your customers can text in to reach you. The result is faster response times, better routing, and fewer missed connections.

Categories:

Communication

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect peoplefone and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant An incoming call is routed through peoplefone peoplefone · New External Routing Call

Then Send an SMS alert to the person who should take the call Mobile Message · Send SMS

Use this Zap

When A customer texts your Mobile Message number Mobile Message · Inbound SMS Received

Then Route the caller to the correct person via peoplefone peoplefone · Send External Routing Call to Destination

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything peoplefone supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New External Routing Call. — Triggers when an incoming call is received via External Routing.

Actions 2

Send External Routing Call to Destination — Forward the destination to route the call
Send SMS — Sends an SMS.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

peoplefone + SMS: common questions

Can I get an SMS when a call comes in through peoplefone?

Yes. Set up a Zap that watches peoplefone for external routing calls and sends an SMS to your team so they are alerted immediately.

How do I route a customer's SMS reply back as a call?

When an inbound SMS hits Mobile Message, set up a Zap that triggers peoplefone's external routing. This connects the customer to the right department or person automatically.

What details go into the call alert text?

You can include the caller's number, the routing destination, any custom note, and time. Zapier lets you pull peoplefone data and customise the message format.

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