A job wraps up, the customer is happy, and the trickiest part of the whole visit turns out to be getting them to actually leave a review afterwards. By the time an email reminder goes out days later the moment has passed and the review never gets written, which is the gap Kudoz Reviews is built to close for local businesses that live and die by their star rating.

Kudoz Reviews collects new contacts and sends out review requests through its Create Contact and Create Review Request actions, and connected to Mobile Message through Zapier it can be triggered from what actually happens in a text conversation rather than a calendar reminder. A confirmed Delivery Status Updated on a text can start a Create Review Request in Kudoz Reviews, while an Inbound SMS Received from a new customer can add them as a Create Contact ready to be followed up.

Set up this way, review requests go out off the back of a real, recent interaction instead of a batch job run at the end of the week, and new contacts land in Kudoz Reviews as soon as someone gets in touch by text rather than being added by hand later on.