Zenoti SMS Integration

Yes - Mobile Message does integrate with Zenoti!

Guests visiting your spa, salon, or med spa expect personalised communication throughout their experience. Booking an appointment means they want an instant confirmation text, and after treatment they expect thank-you messages or feedback requests. If they miss an appointment or cancel last minute, you need to follow up quickly to retain their business. These touchpoints create loyalty and reduce no-shows, but managing them manually at scale is impossible.

Connecting Zenoti to Mobile Message via Zapier automates these guest communications. When an appointment is completed, a text message thanks them and requests feedback immediately. Appointment cancellations or no-shows trigger SMS alerts to your team and follow-up texts to the guest offering rescheduling options. New guests added to Zenoti automatically sync to Mobile Message, ensuring your SMS contact list stays current and accurate. Every booking, cancellation, update, or package addition in Zenoti can trigger targeted text messages without any manual work.
Categories:

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Zenoti SMS Integration

What you can automate

Connect Zenoti and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A guest's appointment is completed in Zenoti Zenoti · Appointment Complete
Then Send them a thank-you text and request feedback Mobile Message · Send SMS
Use this Zap
When Instant A new guest is added to your Zenoti account Zenoti · Guest Create
Then Create them as a contact in Mobile Message Mobile Message · Create Contact
Use this Zap
When Instant A guest cancels their appointment or class Zenoti · Class Booking Cancel
Then Send a follow-up text offering to reschedule Mobile Message · Send SMS
Use this Zap
When Instant A guest submits feedback after their appointment Zenoti · Appointment Feedback Created
Then Thank them for the feedback via SMS Mobile Message · Send SMS
Use this Zap
When Instant A guest's information is updated in Zenoti Zenoti · Guest Update
Then Sync those details to their Mobile Message contact Mobile Message · Update Contact
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Zenoti supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 40
  • Appointment Complete — Triggers when a appointment is completed.
  • Appointment Feedback Created — Triggers when a new Appointment Feedback is Created.
  • Appointment Group Create — Triggers when a new appointment group is created.
  • Appointment Group Status — Triggers when an appointment group status is changed.
  • Appointment Start — Triggers when an appointment is started.
  • Class Booking Approve — Triggers when a Class Booking is Approved.
  • Class Booking Cancel — Triggers when a Class Booking is Cancelled.
  • Class Booking Create — Triggers when a Class Booking is Created.
Show all 40 triggers
  • Class Booking Delete — Triggers when a Class Booking is Deleted.
  • Class Booking No Show — Triggers when a Class Booking is marked as No Show.
  • Class Booking Reject — Triggers when a Class Booking is Rejected.
  • Class Schedule Cancel — Triggers when a Class Schedule is Cancelled.
  • Class Schedule Create — Triggers when a Class Schedule is Created.
  • Class Schedule Delete — Triggers when a Class Schedule is Deleted.
  • Class Schedule Update — Triggers when a Class Schedule is Updated.
  • Employee Blockout Created — Triggers when an Employee Blockout is Created.
  • Employee Blockout Deleted — Triggers when an Employee Blockout is Deleted.
  • Employee Blockout Updated — Triggers when an Employee Blockout is Updated.
  • Employee Create — Triggers when an Employee is created.
  • Employee Delete — Triggers when an Employee is deleted.
  • Employee Update — Triggers when an Employee is updated.
  • Gift Card Create — Triggers when a new Gift Card is created.
  • Gift Card Update — Triggers when a Gift Card is updated.
  • Guest Create — Triggers when a new guest is created.
  • Guest Delete — Triggers when a Guest is Deleted.
  • Guest Membership Cancel — Triggers when a Guest Membership is cancelled.
  • Guest Membership Create — Triggers when a Guest Membership is Created.
  • Guest Membership Freeze — Triggers when a Guest Membership is Freezed.
  • Guest Membership Reinstate — Triggers when a Guest Membership is Reinstated.
  • Guest Membership Unfreeze — Triggers when a Guest Membership Unfreezes.
  • Guest Merge — Triggers when multiple Guests are merged.
  • Guest Package Create — Triggers when a Guest Package is created.
  • Guest Update — Triggers when an existing guest is updated.
  • Invoice Closure — Triggers when an Invoice is Closed.
  • Room Blockout Created — Triggers when a Room Blockout is Created.
  • Room Blockout Deleted — Triggers when a Room Blockout is Deleted.
  • Room Blockout Updated — Triggers when a Room Blockout is Updated.
  • List All Countries — Lists all available countries.
  • List All Employee Centers — This API retrieves the list of all centers associated with the currently authenticated employee. It ensures that the response is scoped only to the centers the logged-in user has access to, based on their roles, permissions, or organizational mapping.
  • List All Employee Jobs — Api to list the jobs setup at organization.
Actions 9
  • Add Employee Security Role — Adds a security role for an employee through the Roles tab of the Manage Employees page.
  • Add Notes to an Opportunity — Supply the unique id of the opportunity as opportunity_id and request body to this Action and this will add notes to that opportunity.
  • Create Employee — Creates an Employee.
  • Create Employee Blockout — Creates a non-recurring blockout time for an employee.
  • Create Guest — Creates a Guest
  • Create Lead — Creates a Lead in Zenoti LMS.
  • Create Opportunity — Creates an opportunity.
  • Delete Employee Blockout — Permanently deletes a blockout time of an employee. This action cannot be undone.
Show all 9 actions
  • Update Employee Blockout — Updates the blockout time of an employee.

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Zenoti + SMS: common questions

Can I send SMS confirmations when guests book appointments in Zenoti?

Yes. When someone books an appointment in Zenoti, a Zap automatically sends them an SMS confirmation. You can customise the message to include appointment time, location, or pre-visit instructions.

How do I follow up with guests after their appointments?

Set up a Zap triggered by 'Appointment Complete' to send an automatic SMS thanking the guest and requesting feedback. This helps build loyalty and gather testimonials without manual effort.

What's needed to connect Zenoti and Mobile Message?

You need active Zenoti and Mobile Message accounts, both set up in Zapier. Once configured, SMS messages send automatically whenever your chosen Zenoti events occur without technical knowledge or coding required.

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Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!