A letting agent gets a call from a new tenant needing to view a property that evening, and there is no time to run the usual paperwork before they arrive. IdentityCheck can send that person a verification link the moment the request comes in, and Mobile Message can be the channel that starts it. When an inbound text reaches Mobile Message, it can hand that reply to IdentityCheck to create a verification by email and SMS in one step, or to start a direct verification instead.

Because IdentityCheck can create a verification by email and SMS or run a direct verification, an operator can pick the option that suits the situation, a mixed channel check for people who might not read their inbox straight away, or a leaner, single channel confirmation when speed matters more. Mobile Message's side is limited to sending texts and reacting to inbound replies, so the customer's SMS reply is what starts the verification.

For businesses that verify strangers before granting access, whether that is a rental viewing, a courier pickup or a support call, this setup through Zapier turns a text into the start of a proper identity check without anyone opening a second tool. The recipient still gets the actual verification through IdentityCheck's own channels, it is just triggered by the conversation that started on Mobile Message.