HappyOrNot SMS Integration
Yes - Mobile Message does integrate with HappyOrNot!
New Button Feedback is useful for notifying staff about a particular rating, while New Text Feedback can include the customer's written comments for review. New Alert can prompt an immediate escalation when HappyOrNot identifies a result that needs attention. Mobile Message can send an SMS to one recipient or an SMS list, and it can create a contact when a suitable phone number is supplied by the feedback workflow.
This connection helps turn feedback into a visible operational task rather than another dashboard item. HappyOrNot provides triggers, while Mobile Message provides the actions, with Zapier carrying the fields you choose. Consider whether the feedback includes personal information, confirm that SMS is an appropriate channel and test alert thresholds before enabling notifications.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect HappyOrNot and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything HappyOrNot supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 3
- New Alert — Triggers when there is a new alert.
- New Button Feedback — Triggers when there is a new button feedback.
- New Text Feedback — Triggers when a new open text feedback is received.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
HappyOrNot + SMS: common questions
Can HappyOrNot alert a manager by SMS?
Yes. New Alert can trigger Mobile Message's Send SMS action. Map the location, rating or alert details available from HappyOrNot and send them to the manager or staff member responsible for responding.
Can written HappyOrNot feedback notify a team list?
Yes. New Text Feedback can start a Zap using Send SMS to List. The message can include the available feedback text and location information so the customer care team can review it promptly.
What do I need to connect HappyOrNot to Mobile Message?
Have HappyOrNot, Mobile Message and Zapier accounts. Choose a HappyOrNot feedback trigger, select the Mobile Message action, map the fields and test the alert. Zapier handles the no-code setup between the two accounts.
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