An adjuster has just added photos and damage notes to a property claim in Encircle, documenting everything thoroughly. But the property owner is waiting to hear what happens next. They don't know the claim is being processed, and they're starting to worry. A text message from you right now would calm them by showing them you're actively working on their claim.

Encircle is the real-time documentation hub for insurance and restoration teams, helping you track every detail of every claim. When a new claim is created, when photos and reports are added, or when notes are documented, notify the customer or internal team instantly via SMS through Mobile Message. That text message tells customers their claim is active and being handled properly, or alerts inspectors that new information has arrived and requires action.

When a room note is added to a claim or the claim status changes significantly, trigger an SMS to keep everyone in the loop. Customers stay informed about their claim progress, teams stay in sync with updates, and every stakeholder knows exactly where things stand in real time. Nothing gets missed, and no one has to wonder about the status.