A registrar or HR team issuing digital certificates and verifiable documents through Accredify often gets asked the same thing by text, whether a credential has actually gone out yet or is still sitting somewhere in a queue waiting on approval. That question does not need to wait for someone to open a dashboard and go looking for the answer between other tasks.

Linked with Mobile Message through Zapier, an inbound text can run a workflow in Accredify directly, so a reply from a graduate or employee sets off the same document process that would otherwise be started by hand at a desk. It suits a team that already issues and verifies credentials through Accredify and wants a text reply from a recipient to be able to set that workflow moving on its own, rather than waiting for someone to log in and start it manually each time a request comes through.