SMS for Couriers & Delivery Services
Send arriving-today alerts and tracking links automatically, and let customers reply to confirm a delivery or return collection window.
How couriers and delivery businesses use SMS
A missed delivery or a return collection nobody's home for means a wasted run, a call centre queue full of "where's my order" calls, and a customer who's annoyed before the parcel even arrives. Australian couriers and delivery businesses use Mobile Message to send the texts that head that off, an arriving-today alert with a tracking link, a delivery or collection window to confirm, a driver note about how they'll get in. When a date doesn't suit, the customer just replies and the run gets adjusted before a driver wastes a trip.
Mobile Message sends from 1.6¢ per message with no monthly fees or contracts, so a status text can go out on every run without the cost blowing out. Connect our REST API to your dispatch or order system so status texts fire the moment a job updates, send under your business name, and read every reschedule or return reply in one shared inbox your dispatch team can work from together.
Arriving-today alerts and tracking links
Let customers know their parcel is on the truck and due today, with a tracking link so they can check progress themselves instead of calling to ask where it is.
Delivery and collection window confirmation
Text a proposed date and time for a delivery or a return pickup and let the customer reply to confirm or ask for a different day, so a driver never turns up to an empty house.
Driver arrival instructions
Add a quick note about gate codes, apartment buzzers or where to leave a parcel if no one answers, so the first attempt is more likely to be the only attempt.
Return and refund status updates
Let a customer know once their return has been collected and is on its way back to the warehouse, and confirm once a refund or credit has been processed.
Bulk consignment notices
For large drops to offices or worksites, text the receiving contact the carton count and delivery window ahead of time so someone's ready to receive it.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Built for how delivery and return runs actually work
Trigger status texts from your dispatch system and manage every reply in one place, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
See it in action
Example messages Australian couriers and delivery businesses send with Mobile Message
Hi Priya, your order from Northside Grocer is on the truck and due to arrive today. Track it here: mmsg.au/trk8
Hi Grace, we're booked to collect your return on Thursday 23/07 between 9am and 12pm. Reply YES to confirm or let us know if that doesn't suit.
Hi Tom, your parcel from Western Express Couriers is out for delivery today between 1pm and 4pm. Driver will call on arrival, please keep your phone handy.
Hi Sam, your return for order #5521 has been processed. $89.00 has been refunded to your original payment method.
How it works
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Connect your delivery run
Upload a CSV of today's addresses and mobiles, or connect our REST API to your dispatch or order system so it stays in sync automatically. -
Trigger status texts automatically
Fire an arriving-today text, a tracking link or a return collected confirmation straight from your dispatch system the moment a job status changes. -
Let customers reply to reschedule
A customer who can't make the window just replies. It lands in one shared inbox your dispatch team can action before the driver heads out. -
Check delivery reports
See what sent, what delivered and what bounced for every run, so you know your notifications actually reached the customer.
Start texting your delivery and return customers today
Set up a Mobile Message account in minutes, send under your business name and pay only for what you send, from 1.6¢ per message. No monthly fees, no contracts.