xConnect SMS Integration

Yes — Mobile Message integrates with xConnect. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the xConnect integration

Your operations team gets critical alerts on their phones the moment a device goes offline, so you can respond before customers notice the disruption. xConnect monitors your hardware remotely and detects outages and device events in real time. The challenge is ensuring the right person sees the notification fast enough to act. Email gets buried, Slack pings get snoozed, and dashboard checks happen too infrequently. SMS is different. Text messages arrive instantly and demand immediate attention. By connecting xConnect to Mobile Message via Zapier, you can send outage notifications directly to your technicians as a text message. When an xConnect outage event triggers because a device stops sending telemetry, the on-call team gets an SMS. You can also broadcast the same alert to your entire escalation list or on-call group so everyone stays coordinated. Since xConnect's events are configurable within the platform, you control exactly which conditions warrant a text alert. The result is faster incident response and lower downtime.

Categories:

Business Intelligence

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect xConnect and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A device stops sending telemetry xConnect · xConnect Outage Events

Then Text your operations team an outage alert Mobile Message · Send SMS

Use this Zap

When Instant A monitored device goes offline xConnect · xConnect Outage Events

Then Notify your entire on-call group by text Mobile Message · Send SMS to List

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything xConnect supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 2

xConnect Events — Triggers when an xConnect event has occurred for a device. These events are configurable from within xConnect.
xConnect Outage Events — Triggers when an xConnect device has stopped sending telemetry for a specified period of time. These events are configurable from within xConnect.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

xConnect + SMS: common questions

Can I send an SMS when a specific device in xConnect goes down?

Yes. xConnect's outage events detect telemetry gaps for specific devices, and you can route those alerts to one person or a team list via text. Configure which devices and monitoring periods matter in xConnect before the Zap runs.

What if multiple devices go offline at once?

Each outage event triggers a separate SMS, so your team gets individual alerts as they occur. You can create different Zaps for different device groups or priority levels, routing critical devices to more people.

How do I connect xConnect and Mobile Message for outage alerts?

Link both accounts to Zapier, then create a Zap where xConnect outage events trigger Mobile Message SMS actions. No code needed.

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