Voiceflow SMS Integration

Yes — Mobile Message integrates with Voiceflow. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Voiceflow integration

A customer who texts your business at 11pm gets a reply that sounds like it's from a person, not a queue they're waiting in overnight. That's what pairing Mobile Message with Voiceflow through Zapier delivers, an inbound text becomes the trigger that starts an AI agent conversation on your behalf, running around the clock rather than waiting for someone to be at a desk.

When a message comes in, Zapier can use it to launch a Voiceflow agent conversation, send that message straight into an existing chat with the agent, fire a custom event inside your project, or even set up an outbound call so the agent rings the customer back. The customer keeps texting like normal and the agent picks up the thread, working through whatever script or logic you've built in Voiceflow without anyone in your business needing to jump in and answer manually. The result for the person on the other end is a reply that turns up straight away, at whatever hour they happened to send it.

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Voiceflow and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer texts your business Mobile Message · Inbound SMS Received

Then Start an agent conversation in Voiceflow Voiceflow · Start Agent Conversation

Use this Zap

When Someone sends you a text message Mobile Message · Inbound SMS Received

Then Send that message into an active agent chat Voiceflow · Send Message to Agent

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When A customer texts in Mobile Message · Inbound SMS Received

Then Trigger Voiceflow to call them back Voiceflow · Make Outbound Call

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When A text arrives from a customer Mobile Message · Inbound SMS Received

Then Fire a custom event in your Voiceflow project Voiceflow · Send Event to Agent

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1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Voiceflow supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 4

Make Outbound Call — Triggers an outbound call by your agent.
Send Event to Agent — Triggers a custom event in your project.
Send Message to Agent — Sends a message to a conversation with an agent. Make sure you've begun the conversation before using this step!
Start Agent Conversation — Sends a launch request to your agent, beginning the conversation.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Voiceflow + SMS: common questions

Can a text message start a conversation with my Voiceflow agent?

Yes. When someone texts your Mobile Message number, Zapier can use that as the trigger to run the Start Agent Conversation action in Voiceflow, launching your agent without anyone in your business starting the chat manually.

Can Voiceflow call a customer back after they text me?

Yes, if you've set up the Make Outbound Call action. An inbound text can trigger Zapier to ask Voiceflow to place an outbound call to that customer, handing the follow up to your agent instead of a staff member.

How do I connect my Mobile Message number to a Voiceflow agent?

You need a Mobile Message account, a Voiceflow project with an agent already built, and a Zapier account to join them. Inside Zapier you pick Inbound SMS Received as the trigger and one of Voiceflow's actions, such as Start Agent Conversation, with no coding required.

Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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