A customer texts in a question at nine at night, long after your team has gone home, and instead of that message sitting unread until morning, it lands with a Toolhouse agent that already knows the context of your business and can put together a reply straight away.

Toolhouse is a platform for building agents with retrieval, web search and memory built in, and its send message action is what lets an outside message reach one of those agents and get something useful back. Paired with Mobile Message through Zapier, an inbound text can be forwarded straight to a Toolhouse agent the moment it arrives, so a reply reaches the agent as fast as it reaches you.

If the same customer texts back again, the continue conversation action keeps that exchange going against the same run, so the agent remembers what was already said instead of starting from nothing. The result is a text thread that behaves like an ongoing conversation with a person, even outside business hours, without anyone manually keeping notes on what was asked before or making the customer repeat themselves to a different assistant each time they text in.