Businesses that live and die by their star rating, tradies after every job, clinics after every appointment, retailers after every sale, need a way to ask for a review the moment the work is done rather than days later when the memory has faded. The Review Solution exists for exactly that, sending the request by email or by text, and pairing it with Mobile Message through Zapier adds another trigger point for asking.

Once a customer replies to a text, that reply can be used to fire off a Create Email Review Request, putting a review ask in their inbox while the conversation with them is still fresh rather than waiting on a separate follow up sequence to catch them.

The same works from the delivery side. When a text is confirmed as delivered, that status update can trigger a Create SMS Review Request through The Review Solution, following up through the same channel the original message reached them on. For a business already sending updates or confirmations by SMS through Mobile Message, that turns a plain delivery confirmation into the start of a review request without a person remembering to chase it later.