SurveySparrow SMS Integration

Yes - Mobile Message does integrate with SurveySparrow!

A survey response arrives while the team is deciding who needs follow-up and which feedback should be shared. SurveySparrow captures CES, CSAT and NPS responses in a mobile-first survey experience, but the next message can still depend on someone checking results and sending it manually. With Zapier, a new submission can start a Mobile Message action.

Send an SMS after a new CES, CSAT or NPS submission when the response calls for a direct acknowledgement or next step. You can also create a Mobile Message contact or add a respondent to a list for later communications. SurveySparrow actions such as Share Survey via SMS remain separate options inside that app, while this connection lets Mobile Message deliver a message from a survey event. Keep the survey data in SurveySparrow and choose the SMS wording that matches the response.

This setup is useful for service teams that want to recognise feedback quickly, invite a follow-up conversation or organise respondents for future contact. Use the specific submission trigger that matches your survey rather than treating every response alike.
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Connect Now with Zapier SMS Pricing Start a Free Trial50 FREE SMS Credits

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

SurveySparrow SMS Integration

What you can automate

Connect SurveySparrow and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A CSAT survey receives a submission SurveySparrow · New CSAT Submission
Then Text the respondent a follow-up Mobile Message · Send SMS
Use this Zap
When Instant An NPS survey receives a submission SurveySparrow · New NPS Submission
Then Text the respondent about feedback Mobile Message · Send SMS
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When Instant A SurveySparrow response is submitted SurveySparrow · New Submission
Then Create the respondent in Mobile Message Mobile Message · Create Contact
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything SurveySparrow supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • New CES Submission — Triggers when a CES survey receives a new submission.
  • New CSAT Submission — Triggers when a CSAT survey receives a new submission.
  • New NPS Submission — Triggers when an NPS survey receives a new submission.
  • New Submission — Triggers when a survey receives a new submission.
Actions 13
  • Create Contact — Creates a new contact in your active contacts list.
  • Share CES Survey via Email — Sends a saved CES Share template to the provided email address
  • Share CES Survey via SMS — Sends a saved CES Share template to the provided Mobile Number recipients
  • Share CES Survey via WhatsApp — Sends a saved CES Share template to the provided Mobile Number recipients
  • Share CSAT Survey via Email — Sends a saved CSAT Share template to the provided email address
  • Share CSAT Survey via SMS — Sends a saved CSAT Share template to the provided Mobile Number recipients
  • Share CSAT Survey via WhatsApp — Sends a saved CSAT Share template to the provided Mobile Number recipients
  • Share NPS Survey via Email — Sends a saved NPS Share template to the provided email address
Show all 13 actions
  • Share NPS Survey via SMS — Sends a saved NPS Share template to the provided Mobile Number recipients
  • Share NPS Survey via WhatsApp — Sends a saved NPS Share template to the provided Mobile Number recipients
  • Share Survey via Email — Sends a saved email share template to the provided email address
  • Share Survey via SMS — Sends a saved SMS Share template to the provided Mobile Number recipients
  • Share Survey via WhatsApp — Sends a saved WhatsApp Share template to the provided Mobile Number recipients

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

SurveySparrow + SMS: common questions

Can SurveySparrow send an SMS after a CSAT response?

Yes. New CSAT Submission can trigger Mobile Message Send SMS through Zapier. Use the respondent’s mobile number and relevant survey fields to prepare a suitable acknowledgement or follow-up message.

Can NPS submissions trigger Mobile Message?

Yes. New NPS Submission is an available SurveySparrow trigger. Pair it with Send SMS to contact respondents when appropriate, or use Create Contact to record them in Mobile Message for later communication.

What is required to connect SurveySparrow with Mobile Message?

Choose a SurveySparrow submission trigger and a Mobile Message action in Zapier. You need accounts for SurveySparrow, Zapier and Mobile Message. The connection uses guided setup and field mapping, so no code is involved.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits