SurveyLab SMS Integration

Yes - Mobile Message does integrate with SurveyLab!

Integrating SurveyLab with Mobile Message can streamline how Australian businesses collect customer feedback via SMS. Instead of waiting for survey results via email or web links, businesses can send surveys directly to customers’ mobile phones, significantly increasing response rates and enhancing engagement.

This integration enables companies to quickly gather and analyse customer opinions as they respond in real-time. By leveraging Mobile Message’s SMS capabilities, businesses can reach customers instantly, and as soon as feedback is received, it can be processed in SurveyLab to identify trends or areas requiring attention.

For example, a restaurant could use this integration to send post-dining surveys to customers immediately after their meal. This not only allows the establishment to obtain timely feedback on their service but also shows customers that their opinions are valued, potentially fostering loyalty and repeat business.