A team running AI agents across sales, support and operations wants any of that work to be able to reach a customer's phone directly, rather than staying inside voice calls or a web chat window that a customer has to remember to reopen.

SquawkVoice runs AI agents that automate business tasks across a wide range of industries, taking on the kind of back-and-forth that used to sit with a person at a desk or on the phone. The tasks it handles depend entirely on how each agent is set up, from following up a lead to working through a routine request or a booking confirmation, and the agent can carry on that work at almost any hour without a person watching over it.

Through Zapier, a workflow built in SquawkVoice can be linked to Mobile Message so an agent's output ends up as a text landing on a customer's phone, and a reply that comes back in can be picked up by Mobile Message's Inbound SMS Received trigger and fed back into the same workflow for the agent to act on. The exact shape of each automation depends on the agent and the step chosen when the Zap is built, since the connection runs one way at a time between the two platforms and a business typically builds one Zap per direction it needs.