A customer places an order on your Squarespace shop, but your team still has to notice it, copy the details and send a useful message. That delay can mean a missed confirmation, a slower response to a donation, or a customer wondering whether their payment worked. A Zapier workflow can watch New Transaction, New Order and Updated Order events, then send a plain text SMS through Mobile Message at the point it matters.

Use the connection to acknowledge a new purchase, provide a delivery or collection update, or alert a customer when an order changes. You can also use New Profile to add a new member to Mobile Message as a contact, so future messages have a cleaner starting point. Each Zap runs in one direction, with Squarespace Commerce supplying the event and Mobile Message carrying out the selected action. It is a practical way to keep customers informed without asking staff to monitor the commerce dashboard all day.

You create the workflow in Zapier by choosing the Squarespace event, mapping the available customer and order fields, and selecting the Mobile Message action. Messages can be sent individually or to a list, depending on the audience and purpose. Your Squarespace Commerce and Mobile Message accounts are used together through Zapier, rather than through a native two-way connection.