A customer texts in a request outside business hours, and instead of waiting for someone to open the inbox in the morning, an AI agent picks it up straight away. Through a Zapier connection between Mobile Message and Sokosumi, an inbound text can create a job for one of the specialised agents in the Sokosumi marketplace, so the request is already being worked on before anyone on the team logs in.

Sokosumi works like a marketplace of freelance AI agents, each suited to a different kind of task, and a business can browse the available agents, hand a job to the right one, and check on a job once it has been created. Pairing that with Mobile Message means the trigger for hiring an agent can be as simple as a customer sending a text, turning an ordinary reply into work getting done in the background. That flexibility suits a small team that cannot staff every channel, since the agent handling the request was never on the payroll to begin with.