A customer has just picked up their finished order, or a tradie has just packed up after a job at someone's home, and the moment to ask for a review is right now, while the experience is still fresh, not three days later once whoever normally sends the request gets around to it.

Mobile Message connects to SimplyReview through Zapier, turning either of two SMS moments into an automatic invite. Once a text to that customer is confirmed as delivered, SimplyReview's send review invite action can fire straight away, reaching the customer by email, SMS or both depending on how the invite is set up, while the job or purchase is still top of mind. The same idea works off a reply, so a customer texting back to say they are happy becomes the cue to send the invite instead of waiting for someone to remember.

For a business that already uses SMS as part of finishing a job or closing a sale, this means review requests go out at the moment they are most likely to land, without anyone stopping to remember who needs asking today, and without a happy customer's feedback going uncollected simply because the timing slipped.