Customers may finish a conversation with Rexpt after asking for an appointment, leaving a message, or needing a human follow-up. If the call outcome stays inside the receptionist platform, the responsible team member may not know that action is waiting. Through Zapier, Call Ended can start a Mobile Message workflow and put a concise alert in front of the person who needs to respond.

An SMS can include the caller’s details, the time of the call, and any outcome information that Rexpt makes available. Mobile Message can also create a contact from the event or add the caller to a list for follow-up. Rexpt has no listed actions, so this page covers notifications and contact handling that begin with the completed call event. It does not imply that Mobile Message can route calls or update Rexpt.

This approach suits teams that want a clear hand-off after an AI receptionist finishes speaking with someone. Add filters if only selected call outcomes should send a text, and check that the event contains a mobile number before activating the Zap.