Retell AI SMS Integration

Yes — Mobile Message integrates with Retell AI. Send and receive SMS from the tools you already use.

50 FREE SMS credits included when you sign up

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Mobile Message

About the Retell AI integration

A customer call ends, but the follow-up can easily be delayed while someone reviews the call record and decides who needs to act. Retell AI can trigger a Zap when a new call is created. Mobile Message can then send an SMS to a staff member or customer using the call information selected in the workflow.

Watch Call is the only Retell AI trigger supplied, so it provides a focused way to alert people after a call. Pair it with Mobile Message Send SMS for a direct follow-up notification, or Send SMS to List when a call needs attention from a group. Retell AI’s actions include Make a Phone Call, Create a Knowledge Base and Register Phone Call, but the available Mobile Message triggers do not provide a suitable call event for those actions. The practical connection therefore runs from Retell AI into Mobile Message. Zapier passes mapped call fields into the SMS step, while Retell AI remains responsible for conversation intelligence and call records. This is a one-way workflow, not a synchronised call log or automatic update between the two services.

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Retell AI and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new Retell AI call is created Retell AI · Watch Call
Then Text the team a call follow-up alert Mobile Message · Send SMS
Use this Zap
When A new call needs team attention Retell AI · Watch Call
Then Text the call review list Mobile Message · Send SMS to List
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Retell AI supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1
  • Watch Call — Trigger when a new call is created
Actions 6
  • Create a Phone Number — Buys a new phone number and binds agents.
  • Create Knowledge Base — Create a new knowledge base.
  • Create Retell LLM — Create a new Retell LLM Response Engine that can be attached to an agent. This is used to generate response output for the agent.
  • Import Phone Number — Import a phone number from custom telephony & Bind agents.
  • Make a Phone Call — Create a new outbound phone call
  • Register Phone Call — Register a new phone call for custom telephony.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Retell AI + SMS: common questions

Can Retell AI send an SMS after a call is created?

Yes. Watch Call can trigger Mobile Message Send SMS. Map the available call information into the message so a staff member receives a prompt for review or follow-up.

Can a Retell AI call alert several team members?

Yes. Pair Watch Call with Mobile Message Send SMS to List. This sends the configured notification to a selected Mobile Message list when the Retell AI event occurs.

How do I create a Retell AI SMS workflow?

Use Zapier to connect your Retell AI and Mobile Message accounts. No code is required. Select Watch Call, choose the SMS action, map the call fields, test the recipients and enable the Zap.

Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!