Ratecard SMS Integration

Yes — Mobile Message integrates with Ratecard. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Ratecard integration

A customer leaves feedback in Ratecard and your team needs to know what was said while the experience is still recent. A text can alert the right person to follow up, thank the customer or invite a prompt response to an issue. Instead of watching the feedback tool, staff can let the new feedback event start a Mobile Message SMS.

Ratecard’s New Feedback trigger can send an SMS with Mobile Message. Its Create or Update Contact action can also pass a contact into Mobile Message, giving your team a way to retain the person’s details for future text communication. These workflows suit businesses that treat feedback as a practical customer service signal, not just a report.

The connection works through Zapier and is based on the single Ratecard event and action supplied here. It does not synchronise feedback records or create a native two-way link. Configure the message, map the available fields and choose whether the result should be a text or a contact record.

Categories:

Forms & Surveys

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Ratecard and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant New Ratecard feedback is received Ratecard · New Feedback

Then Text the team about customer feedback Mobile Message · Send SMS

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When Instant A customer submits Ratecard feedback Ratecard · New Feedback

Then Create the reviewer as an SMS contact Mobile Message · Create Contact

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Ratecard supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Feedback — Triggers when new feedback is received for a form. Note: If the feedback requires verification before publishing, this will trigger after it's been verified.

Actions 1

Create or Update Contact — Creates a new contact or updates an existing contact.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Ratecard + SMS: common questions

Can Ratecard send an SMS when feedback arrives?

Yes. Ratecard’s New Feedback trigger can start Mobile Message’s Send SMS action. Use the feedback information available in Ratecard to notify a team member or send a follow-up message.

Can Ratecard feedback create a Mobile Message contact?

Yes. New Feedback can also run Create Contact in Mobile Message. Map the reviewer’s contact details when those details are available in the Ratecard event.

What do I need to connect Ratecard and Mobile Message?

Use Zapier with accounts for Ratecard and Mobile Message. Authorise both accounts, select New Feedback as the trigger and configure the Mobile Message action in Zapier, without code.

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