A customer gets a text minutes after the job wraps up, asking how everything went and inviting them to leave a review while the experience is still fresh. That quick follow up is often the difference between a review that never happens and one that shows up the same day, and it works best when the request goes out without someone having to remember to send it manually.

Through Zapier, an inbound text to Mobile Message, such as a customer replying after a job or appointment, can be set up to notify Qrese so it sends that customer a review request straight away. The business does not need to keep track of who still needs asking, since the reply itself sets the request in motion. It keeps review collection tied to a real response rather than a reminder someone has to remember to send.