Polly SMS Integration

Yes - Mobile Message does integrate with Polly!

The Polly integration enables Australian businesses to gather instant feedback from their teams through Slack, streamlining the communication process. By combining this with Mobile Message, organisations can quickly transmit important feedback requests directly to team members' phones via SMS, ensuring higher engagement and faster responses.

Using this integration, companies can create automated surveys or polls in Slack, which can be supplemented with SMS reminders through Mobile Message. This technique is particularly effective for maintaining up-to-date insights on employee satisfaction or project status, as team members are more likely to respond to a text message than to an email or Slack notification alone.

Combining Polly's feedback capabilities with Mobile Message can significantly enhance customer service efforts for Australian businesses. For instance, after a support interaction, businesses can trigger an SMS feedback request, capturing customer sentiments quickly and helping to identify areas for improvement in real-time. This approach helps foster a culture of responsiveness and adaptation.