A customer texts back on a number you've published, and somebody still has to remember to loop the team in on Slack, then chase whoever should be running the workflow that follows. That gap between a reply landing and a workflow actually starting is where things get missed, especially once several channels are covered by different people. Mobile Message and Polly can be connected through Zapier so that gap closes without anyone opening a message app to check.

Once it's set up, an Inbound SMS Received event on Mobile Message can trigger a workflow inside Polly automatically, kicking a Slack based process into motion the moment the customer's message arrives rather than whenever someone gets around to reading it. The same applies once a text has been delivered, the confirmation itself can be used to start a Polly workflow, useful for teams that want a check in step to follow every message that reaches a customer.

For a business fielding replies across SMS and Slack at once, this removes the manual handoff between the two. Nobody needs to copy a phone number into a channel or remind a colleague that a customer just wrote back. The workflow starts itself, and the person running it can focus on what the poll or the process actually needs from them.