A Parallel event occurs, but the person responsible may not see it while managing other back-office work. Parallel can start a Zapier workflow when an event happens, and Mobile Message can then send an SMS to a selected recipient. This provides a practical alert for a reply, process change or other event that needs attention outside the Parallel workspace.

Parallel's actions include Send a Parallel and Send Multiple, which can also be triggered by an inbound Mobile Message SMS when a process needs to begin from a text. For example, a customer or team member can text in and the Zap can send a selected Parallel to the specified recipient. These workflows should be configured around the event information and recipients available in each system. They reduce the need to monitor Parallel continuously and make important process activity easier to notice.