A customer reports a problem, your product team needs the detail, and the person who raised it wants to know their submission was seen. Obeatow records that feedback as a New Submission event, but a notification can still be missed when staff are moving between projects, tickets and releases. A Zap can send that event to Mobile Message for a prompt acknowledgement.

An SMS can confirm that the report reached your team and set expectations about what happens next. It can include a short reference, a support timeframe or a simple invitation to reply if more information is needed. Mobile Message can also create a contact from the submission, helping your team keep a usable record of the reporter. This is not a replacement for your bug-reporting process. It is a focused notification path that makes the customer-facing response more dependable.

The connection works through Zapier. Select Obeatow New Submission as the starting event, map the available submission details, then choose the Mobile Message action that fits your process. You decide whether every report receives a text or only submissions that meet your chosen conditions in Zapier.