Jira Service Management Alert SMS Integration

Yes — Mobile Message integrates with Jira Service Management Alert. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Jira Service Management Alert integration

An overnight SMS to a client bounces back as undelivered, or a customer replies to a text with something urgent, and nobody notices until someone happens to check the inbox the next day. For a support or ops team already running Jira Service Management, that gap between something happening and someone being paged is the exact thing an alert exists to close, and closing it usually means someone remembering to check a phone that nobody is actually watching overnight.

Connecting Mobile Message to Jira Service Management Alert through Zapier lets either of those moments create an alert automatically. A customer's reply comes in and Create Alert fires straight away, putting it in front of whoever is on call, and a delivery status change on a bulk send can do the same, flagging failed messages before a customer complains that they never received anything. Nobody needs to be watching the phone for either one to be picked up and worked through properly.

Categories:

Event Management

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Jira Service Management Alert and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer replies to a text Mobile Message · Inbound SMS Received

Then Create an alert in Jira Service Management Jira Service Management Alert · Create Alert

Use this Zap

When An SMS fails to deliver Mobile Message · Delivery Status Updated

Then Create an alert for the on call team Jira Service Management Alert · Create Alert

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Jira Service Management Alert supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 1

Create Alert — Creates an alert at Jira Service Management

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Jira Service Management Alert + SMS: common questions

Can a customer's text reply create an alert in Jira Service Management?

Yes. Mobile Message's Inbound SMS Received trigger can run Jira Service Management Alert's Create Alert action through Zapier, so a reply from a customer is raised as an alert for whoever is on call rather than sitting unread in an inbox.

Will a failed SMS delivery trigger an alert automatically?

It can. Delivery Status Updated from Mobile Message can be paired with Create Alert, so a message that fails to deliver raises an alert straight away instead of only being noticed when a customer says they never got it.

What do I need to set up alerts from Mobile Message inside Jira Service Management?

You connect your Mobile Message and Jira Service Management Alert accounts inside Zapier, then choose which event, a reply or a delivery status change, should create the alert. It is a no-code setup and both accounts need to be active.

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