Intelswift SMS Integration

Yes - Mobile Message does integrate with Intelswift!

A customer message arrives in Intelswift while the support team is handling other conversations. Without a clear next step, the message can be missed, a ticket can remain unresolved or an internal note can be left for later. A Zap can turn a new conversation, ticket or contact event into a Mobile Message notification or record action.

Use New Conversation to alert a support lead, New Ticket to notify the person responsible for triage, or Conversation Closed to send a completion message. New Contact can trigger Create Contact in Mobile Message, while Inbound SMS Received can start Intelswift’s Send Message action when a customer texts your Mobile Message number. The available Mobile Message actions include Send SMS, Send SMS to List, Create Contact and Add Contact to List. The connection is configured through Zapier, with fields mapped for each chosen workflow.

This is helpful when support teams need a direct alert for important activity or want an SMS reply to reach a contact in Intelswift. It does not provide native two-way synchronisation. Each Zap has one trigger, one action and a defined purpose.
Connect Now with Zapier SMS Pricing Start a Free Trial50 FREE SMS Credits

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Intelswift SMS Integration

What you can automate

Connect Intelswift and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new Intelswift ticket is created Intelswift · New Ticket
Then Alert the assigned support lead Mobile Message · Send SMS
Use this Zap
When Instant A new customer conversation starts Intelswift · New Conversation
Then Notify the support team Mobile Message · Send SMS to List
Use this Zap
When A customer texts Mobile Message Mobile Message · Inbound SMS Received
Then Send the reply through Intelswift Intelswift · Send Message
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Intelswift supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 11
  • AI Summary Created — Triggers when an AI-generated summary is created for a conversation.
  • Conversation Closed — Triggers when a conversation is closed.
  • Conversation Updated — Triggers when a new conversation is updated (e.g., assigned, resolved, tagged).
  • New Contact — Triggers when a new contact is created.
  • New Conversation — Triggers when a new conversation is created.
  • New Message — Triggers when a new message is created.
  • New Ticket — Triggers when a new ticket is created.
  • Tag Added to Contact — Triggers when a contact is tagged.
Show all 11 triggers
  • Tag Added to Conversation — Triggers when a tag is applied to a conversation.
  • Updated Contact — Triggers when a contact is updated.
  • Updated Ticket — Triggers when a ticket is updated.
Actions 10
  • Add Note to Ticket — Add an internal note to a ticket.
  • Add Tag to Contact — Apply a tag to a specific contact by email or ID.
  • Create Conversation Note — Adds a note to a conversation.
  • Create or Update Contact — Creates a new contact or updates an existing one.
  • Create Ticket — Creates a new ticket in the system.
  • Link External Contact — Associates an existing IntelSwift contact with a unique identifier from a third-party application to enable seamless data synchronization
  • Link External Ticket — Associates an existing IntelSwift ticket with a unique identifier from a third-party application to enable seamless data synchronization
  • Remove Tag From Contact — Remove a tag from a contact.
Show all 10 actions
  • Send Message — Sends a message to a contact.
  • Update Ticket — Updates an existing ticket.

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Intelswift + SMS: common questions

Can Intelswift alert a support lead by SMS?

Yes. New Ticket or New Conversation can start a Zap using Mobile Message’s Send SMS action. Map the ticket or conversation details into the message so the recipient knows what requires attention.

Can a Mobile Message reply be sent into Intelswift?

Yes. Inbound SMS Received can trigger Intelswift’s Send Message action. Map the incoming text and the relevant contact details so the reply is sent through the selected Intelswift contact record.

How do I set up an Intelswift SMS workflow?

Select Intelswift and Mobile Message in Zapier, then choose the event and action that fit your support process. Both accounts are needed, but no code is required. Map the contact or ticket fields, test the Zap and then turn it on.

Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits