A client pays, a project is booked, or a new enquiry arrives, and the customer expects the next step to follow quickly. Inly can trigger workflows from an event being created, a project being booked, a payment being received, a client being created, or an enquiry being submitted. Mobile Message can turn those moments into SMS communication that keeps customers informed.

Through Zapier, a payment received in Inly can send a receipt-style confirmation, while a project booked can text the client with a clear next step. An enquiry created can alert a sales or service person, and a newly created client can be added to a Mobile Message list when permission and a mobile number are present. Inly’s Create Client, Create Lead, and Create Project actions can also be started by Mobile Message’s Inbound SMS Received trigger where an incoming text should create a record for follow-up. The workflow is built from a single event and a single action, so it does not imply that Inly and Mobile Message share a live, two-way database. It is a practical Zapier connection for customer updates, internal alerts, and selected record creation. Map only the fields needed for the message and test each path before publishing.