iService SMS Integration

Yes — Mobile Message integrates with iService. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the iService integration

Customer service teams using iService often need to turn each new interaction into a clear next step. An interaction may need a ticket, a note or a contact record, while the customer may benefit from an immediate SMS acknowledgement. iService can send Zapier a New Interaction event. Mobile Message can then send an SMS, create a contact or add the person to a list, giving the support team a practical response path.

You can also use Mobile Message’s Inbound SMS Received trigger to create a ticket or note in iService when a customer texts the business. That can place the message into the service workspace for someone to review. The available fields determine what can be written into the note or ticket, so map the sender and message carefully. This connection is set up through Zapier with separate accounts. It does not create a native two-way sync, and each direction is a separate automation with one trigger and one action. Test both workflows independently before using them for live support.

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect iService and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new iService interaction is created iService · New Interaction

Then Text the customer an acknowledgement Mobile Message · Send SMS

Use this Zap

When A customer interaction arrives iService · New Interaction

Then Create the customer in Mobile Message Mobile Message · Create Contact

Use this Zap

When A customer texts the service team Mobile Message · Inbound SMS Received

Then Create an iService support ticket iService · Create Ticket

Use this Zap

When A customer sends an SMS Mobile Message · Inbound SMS Received

Then Add the message as an iService note iService · Create Note

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything iService supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Interaction — Triggers when a new interaction is created.

Actions 3

Create and Update Contact — Creates a new contact.
Create Note — Creates a new note.
Create Ticket — Creates a new ticket.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

iService + SMS: common questions

Can iService send an SMS for a new interaction?

Yes. New Interaction can start a Zap that uses Mobile Message’s Send SMS action. The workflow can acknowledge the customer using the phone number and interaction information available in iService.

Can inbound Mobile Message texts become iService tickets?

Yes. Inbound SMS Received can trigger iService’s Create Ticket action. Map the sender and message content into the ticket fields so the service team can review the customer’s text.

What do I need before connecting iService to Mobile Message?

You need iService, Mobile Message and Zapier accounts. The connection requires no code. Select New Interaction or Inbound SMS Received, choose the matching action, map the available fields, and test each Zap before putting it into service.

Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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