HotReach SMS Integration

Yes — Mobile Message integrates with HotReach. Send and receive SMS from the tools you already use.

Start a Free Trial Connect Now with Zapier

✓ 50 FREE SMS credits included when you sign up

About the HotReach integration

A customer who texts back after hours gets a real agent calling within minutes, not a reply that sits unread until the next morning. HotReach takes that kind of contact and turns it into a lead, assigning it to an agent and booking a call automatically, based on how that agent's settings are configured. The person who sent the text ends up talked to sooner, and nobody on the team has to notice the message and act on it by hand.

Paired with Mobile Message through Zapier, an inbound text is what starts the process. When someone replies to an SMS, a Zap creates the lead in HotReach straight away, and the call gets booked before the conversation has had time to go cold. The customer experiences this as a quick call back rather than a delay, and the business gets a lead logged and assigned without anyone copying details across from a phone or a messaging inbox.

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect HotReach and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer replies to a text Mobile Message · Inbound SMS Received

Then Create and assign a HotReach lead HotReach · Create Lead

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything HotReach supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 1

Create Lead — Creates a lead in HotReach, assigns it to an agent, and schedules a call based on the agent’s settings.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

HotReach + SMS: common questions

Can a text reply create a lead in HotReach automatically?

Yes. When Mobile Message receives an inbound reply, a Zap can pass those details straight to HotReach's create lead action, which assigns the lead to an agent and books a call based on that agent's own settings, without anyone entering the details manually.

Does HotReach call the customer back after they text in?

HotReach schedules the call as part of creating the lead, following whatever settings the assigned agent has configured, so a customer who has just texted in can be called back soon after rather than waiting for someone to pick up the message.

How do I link Mobile Message replies to HotReach's calling setup?

The two are joined through Zapier, so you need a Mobile Message account and a HotReach account, plus a Zapier account to build the Zap. Once inbound SMS is set as the trigger, choosing HotReach's create lead action finishes the setup with no coding involved.

Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now