A customer texts asking for the contract you promised, and now someone has to stop what they're doing, track down the right file and get it out for signature. That back and forth by phone or email is where signed agreements stall, especially when the request lands outside office hours. Connecting Mobile Message to Firmafy through Zapier closes that gap between the message and the paperwork.

An inbound SMS can trigger Firmafy's Send Document action directly, putting the eIDAS compliant contract in front of the customer without anyone pulling files or waiting for the next check of the inbox. The same works the other way once a text is confirmed delivered, so a notification you know reached the customer can be followed straight away by the document itself, keeping the whole exchange inside a single thread of contact rather than three separate manual steps handled by whoever happens to be free at the time.