CommCare SMS Integration
Yes - Mobile Message does integrate with CommCare!
New Form Submission, New Case and Updated Case are useful triggers for service teams. A new case could send a text to a coordinator, while an updated case could notify a nominated worker that information has changed. Mobile Message can also create a contact or add one to a list when a new case contains suitable phone details. Messages can use the fields returned by CommCare.
This setup is useful for organisations collecting frontline data and delivering services through custom apps. It does not imply that CommCare and Mobile Message continuously synchronise records. Instead, each Zap turns a selected form or case event into a specific SMS or contact action, helping your team decide which updates deserve immediate attention.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect CommCare and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything CommCare supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 4
- New Case — Triggers when a new case is created.
- New Form Submission — Triggers when a new form is submitted.
- New or Updated Case — Triggers when a new case is created or an existing case is modified.
- Updated Case — Triggers when an existing case is modified.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
CommCare + SMS: common questions
Can CommCare text a coordinator after a form submission?
Yes. New Form Submission can trigger Mobile Message's Send SMS action. The notification can include relevant form data so a coordinator knows that a new frontline submission needs attention.
Can a new CommCare case create a Mobile Message contact?
Yes. New Case can be paired with Create Contact or Add Contact to List when the case provides suitable contact details. The fields are mapped while configuring the Zap.
What is needed to connect CommCare with Mobile Message?
In Zapier, choose the CommCare trigger, select a Mobile Message action, connect both accounts and test the field mapping. The workflow requires no code and can then be switched on.
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