A reply from a customer, or confirmation that a message actually reached its mobile number, is often the clearest sign that it is time to ask for a review. Climbo Classic exists to collect and share those reviews, sending a request by email or by SMS once that moment arrives. Connected to Mobile Message through Zapier, it can act on either signal without a staff member deciding by hand which day to ask.

When a customer texts back after receiving a message from Mobile Message, a Zap can pass that reply straight to Climbo Classic, which sends out a review request by email so the ask lands while the interaction is still fresh. The same reply could instead trigger Climbo Classic's SMS action, putting the review request on the same channel the customer just used.

A confirmed delivery status from Mobile Message works just as well as the trigger, since knowing the original text actually reached the customer is reason enough to follow up with a request for feedback through Climbo Classic. Either path removes the guesswork of timing review requests around whether someone actually saw a message, without needing anyone to check delivery reports before deciding to reach out.