Charla SMS Integration
Yes - Mobile Message does integrate with Charla!
Through Zapier, Charla can pass event details into Mobile Message as plain text. A pre-chat form could notify a sales team about a new prospect, while a new chat could send an internal prompt to respond. If a customer texts the Mobile Message number, Inbound SMS Received can also start Charla's Create Contact action, so the conversation details can be added to a contact record where suitable.
The connection does not create a two-way chat mirror. Each Zap has one trigger and one action. You choose whether Charla starts an SMS or Mobile Message starts a Charla contact action, then map the information available in the selected event.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect Charla and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything Charla supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 2
- New Chat Started — Triggers when the visitor send his first message in the conversation.
- New Pre-Chat Form Submitted — Triggers when the site visitor submits the prechat form (if enabled). The external id is automatically generated when you initially configure the form fields of the chatform.
Actions 5
- Create Article — Create a new article. The article will be automatically used for chatbot training based on the AI Chatbot settings and the types of articles configured for training.
- Create Contact — Creates a new contact with details
- Delete Article — Delete an existing article by id.
- Update Article — Update an existing article. The article will be automatically used for chatbot training based on the AI Chatbot settings and the types of articles configured for training.
- Update Contact — Update an existing contact
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Charla + SMS: common questions
Can Charla alert staff when a new chat starts?
Yes. New Chat Started can trigger Mobile Message Send SMS. The message can include the visitor details available from Charla and direct the alert to a suitable team member.
Can a Mobile Message reply create a Charla contact?
Yes. Inbound SMS Received can trigger Charla's Create Contact action. The Zap can use the incoming number and message data where those fields meet Charla's contact requirements.
How do I connect Charla chat events with Mobile Message?
Set up the selected Charla trigger and Mobile Message action in Zapier, or reverse the direction for a contact workflow. Both accounts are needed, and the configuration requires no code.
Ready to Try Mobile Message?
Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!