BetterFeedback SMS Integration

Yes — Mobile Message integrates with BetterFeedback. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the BetterFeedback integration

A feedback response is most useful when the right person sees it while the experience is still recent. BetterFeedback captures responses through conversational surveys, which can help a business identify a concern, recognise positive feedback or decide who should follow up. The New Survey Response trigger gives that response a clear starting point for an SMS workflow.

Through Zapier, New Survey Response can trigger Mobile Message's Send SMS or Send SMS to List action. A service manager can receive a text containing the response details, or a small review group can be alerted when a response needs attention. The SMS is plain text, so map only the useful fields and keep the message easy to scan.

This connection does not turn Mobile Message into a feedback database, and it does not synchronise survey answers. BetterFeedback remains the place where conversational survey responses are collected. Mobile Message provides the notification step for the people who need to act on a response.

Categories:

Forms & Surveys

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect BetterFeedback and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer submits a survey response BetterFeedback · New Survey Response

Then Text the manager with response details Mobile Message · Send SMS

Use this Zap

When Instant A new BetterFeedback response arrives BetterFeedback · New Survey Response

Then Alert the customer care review list Mobile Message · Send SMS to List

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything BetterFeedback supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Survey Response — Triggers when a new survey response is submitted.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

BetterFeedback + SMS: common questions

Can BetterFeedback text my team when a survey is submitted?

Yes. New Survey Response can trigger Mobile Message's Send SMS action. Include the respondent details and selected response fields that BetterFeedback makes available to the Zap.

Can several staff receive a BetterFeedback response by SMS?

Yes. Use Send SMS to List after the New Survey Response trigger. This can notify a selected Mobile Message list, such as a service manager group or customer care team.

How do I connect BetterFeedback survey responses to Mobile Message?

Create the workflow in Zapier with New Survey Response and a Mobile Message SMS action. No coding is required. You need BetterFeedback, Mobile Message and Zapier accounts to build and run the automation.

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