AI Chat for Business SMS Integration
Yes — Mobile Message integrates with AI Chat for Business. Send and receive SMS from the tools you already use.
✓ 50 FREE SMS credits included when you sign up
About the AI Chat for Business integration
Through Zapier, New Handoff Request, Low Satisfaction Rating and New Lead can trigger Mobile Message Send SMS. New Conversation can also send a notification when a bot interaction needs attention. Mobile Message can then deliver a direct text or notify a team list. The message can include the contact name, rating or handoff context available from AI Chat for Business.
The connection is not a replacement for the chat platform and does not synchronise conversation history. It sends a plain text alert from the selected event. In the other direction, Inbound SMS Received can trigger Send Message in AI Chat for Business, allowing a text to be passed to the bot for a response where that workflow suits your service process.
A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.
What you can automate
Connect AI Chat for Business and Mobile Message through Zapier and these run on their own, with no code and no developer.
1.6¢ per SMS on Your First Purchase
Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.
100% Direct-to-Carrier Delivery
Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.
FREE Dedicated Number
Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything AI Chat for Business supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 6
- Conversation Rated — Triggers when a conversation receives a satisfaction rating.
- Low Satisfaction Rating — Triggers when a conversation receives a 1 or 2 star rating.
- New Contact — Triggers when a new contact is created in your organization.
- New Conversation — Triggers when a new conversation is started with a bot.
- New Handoff Request — Triggers when a visitor requests a human agent.
- New Lead — Triggers when a lead is captured or scored.
Actions 5
- Add Tag — Adds a tag to an existing contact.
- Create Contact — Creates a new contact in your organization.
- Send Message — Sends a message to a bot and returns the AI response.
- Update Contact — Updates an existing contact record.
- Update Lead Status — Updates the lead status of a contact.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
AI Chat for Business + SMS: common questions
Can AI Chat for Business alert staff about a handoff request?
Yes. New Handoff Request can trigger Send SMS in Mobile Message. Include the contact details and conversation context available from the event so staff know why action is needed.
Can a low satisfaction rating send a team SMS?
Yes. Low Satisfaction Rating can run Send SMS to List, notifying a selected care team when a conversation receives a one or two star rating.
How do I connect AI Chat for Business with Mobile Message?
Use Zapier to connect both accounts, select the AI Chat event and Mobile Message action, then map the fields. No code is required for the workflow.
Ready to Try Mobile Message?
Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!