Aircall SMS Integration
Yes - Mobile Message does integrate with Aircall!
Through Zapier, those events can prompt Mobile Message to send an SMS, send an SMS to a list, create a contact or add a contact to a list. You can also use an inbound SMS received in Mobile Message to send a message in an Aircall conversation, giving staff a visible place to continue a text-based exchange. Delivery status updates can add context to call records through Aircall comments, although the message content and field mapping need to be configured in the Zap.
This is useful for teams that want phone activity and SMS follow-up to appear in the tools they already use. A new Aircall contact could receive an introductory text, while a call action item could create a prompt for the customer. Each workflow runs in one direction through Zapier, so you choose the event, the fields and the Mobile Message result that suit your process.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect Aircall and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything Aircall supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 41
- AI Insights Created — Triggers when AI Insights of a call including call summary and key topics of the converstation are created.
- AI Voice Agent Ended — Triggers when an AI virtual agent ends a call.
- AI Voice Agent Escalated — Triggers when a call handled by AI Voice Agent has been escalated or transferred to a human agent.
- AI Voice Agent Started — Triggers when an AI virtual agent starts handling a call.
- AI Voice Agent Summary — Triggers when a call handled by AI Voice Agent is completed and the agent successfully collected answers to intake questions configured on the agent (e.g., 'What is your full name?', 'What is your email address?').
- Call Action Item Created — Triggers when a call action item is created.
- Call Answered — Triggers when a call answered.
- Call Assets Generated — Triggers when call recording or voicemail link is available.
Show all 41 triggers
- Call Commented — Triggers when a call is commented, either by Agents from their Aircall Phone, or via the Public API.
- Call Created — Triggers when a call started.
- Call Declined by Agent — Triggers when a call declined by agent.
- Call Ended — Triggers when a call is ended.
- Call IVR Option Selected — Triggers when call IVR option is selected.
- Call on Hold — Triggers when a call is on hold.
- Call Ringing on Agent — Triggers when a call ringed to a specific agent.
- Call Sentiment Created — Triggers when sentiment analysis is generated for a call and indicates customer’s sentiment/mood on the call.
- Call Tagged — Triggers when a call is tagged.
- Call Transcription Created — Triggers when a call transcription is created.
- Call Transferred Externally — Triggers when a call is transferred externally.
- Call Transferred Internally — Triggers when a call is transferred internally.
- Call Unhold — Triggers when a call was unhold.
- Call Voicemail Left — Triggers when ~30sec after calls end if a voicemail is present.
- Contact Created — Triggers when a contact is created.
- Contact Deleted — Triggers when a contact is deleted.
- Contact Updated — Triggers when a contact is updated.
- Custom Summary Result Created — Triggers when custom summary result is created.
- Custom Summary Result Updated — Triggers when custom summary result is updated.
- Message Received — Triggers when a new message is received to Aircall accounts.
- Message Sent — Triggers when a new message is sent from Aircall accounts.
- Message Status Updated — Triggers when the message from Aircall accounts has an updated status.
- Number Created — Triggers when a number is created.
- Number Deleted — Triggers when a number is deleted.
- Playbook Result Generated — Triggers when a playbook result is generated.
- Playbook Result Updated — Triggers when a playbook result is updated.
- Realtime Transcription Utterances Received — Triggers when a realtime transcription utterances is received.
- User Closed — Triggers when a user becomes unavailable according to their working hours.
- User Connected — Triggers when a user becomes online.
- User Created — Triggers when a user is created.
- User Deleted — Triggers when a user is deleted.
- User Disconnected — Triggers when a user goes offline.
- User Opened — Triggers when a user becomes available according to their working hours.
Actions 32
- Add Comment to Call — Adds a comment (note) to a specific call. A call can have a maximum of 5 comments.
- Add Tags to Call — Adds one or more tags to a specific call.
- Add User to a Team — Add User to a Team in Aircall account.
- Archive Call — Archives a missed call, marking it as done and removing it from the To-do view.
- Click to Dial — Dial a phone number in the Phone
- Create Contact — Creates a new shared contact in Aircall. At least one phone number is required.
- Create Team — Creates a new team in the system.
- Create User — Create a user in the system
Show all 32 actions
- Delete Call Recording — Deletes the recording of a specific call. It takes 10-15 minutes to complete. This action cannot be undone.
- Delete Call Voicemail — Deletes the voicemail of a specific call. It can take up to 1 minute to complete. This action cannot be undone.
- Delete Contact — Deletes a shared contact from the company. This action cannot be undone.
- Delete Team — Delete a team by specifying team id.
- Delete User — Delete a user in the system
- Get a Call Action Items — Fetches a call action items.
- Get a Call Sentiment — Fetches a call sentiment.
- Get a Call Summary — Fetches a call summary.
- Get a Call Topics — Fetches a call topics.
- Get a Call Transcription — Fetches a call transcription.
- Get a Realtime Call Summary — Fetches a real time call summary.
- Get Custom Call Summary — Fetches a custom call summary.
- Get Playbook Results — Fetches playbook results.
- Pause Call Recording — Pauses the recording on an active call.
- Remove User From a Team — Remove User from a Team in Aircall Account.
- Resume Call Recording — Resumes the recording on an active call.
- Send Message in Conversation — Send a message in conversation
- Show Insights Card — Displays a custom Insights Card to an agent during an ongoing call.
- Start Outbound Call — Start an outbound call
- Transfer Call — Transfers a call to another user, team, or external phone number. Only cold transfers are supported. Provide exactly one of User ID, Team ID, or Phone Number.
- Unarchive Call — Unarchives a call, placing it back in the To-do view of the Phone app.
- Update Contact — Updates a shared contact. To update phone numbers or emails, use the dedicated endpoints.
- Update Number — Updates a specific phone number, including its name, recording settings, priority, and music/message URLs.
- Update User — Update a user in the system
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Aircall + SMS: common questions
Can Aircall send an SMS after a call is answered?
Yes. Use Aircall’s Call Answered trigger with Mobile Message’s Send SMS action. Map the caller’s number and write the follow-up text in Zapier, so a selected call event can produce a plain text message.
Can an Aircall contact receive a Mobile Message welcome text?
Yes. Aircall’s Contact Created trigger can start a Zap using Mobile Message’s Send SMS or Create Contact action. The workflow can use the new contact’s phone number and relevant fields when the Zap runs.
How do I set up Aircall and Mobile Message in Zapier?
You need Aircall, Mobile Message and Zapier accounts. Choose an Aircall trigger or a Mobile Message trigger, select the action on the other side, map the fields and test the Zap. No code is required.
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