A customer texts your number asking for a same day pickup or delivery. That single reply is the moment worth automating for a business running dispatch through Shipday, because it is the point where a manual step usually creeps in, someone reading the message and typing the details into the dispatch system by hand.

Connected to Mobile Message via Zapier, that incoming text can create an order in Shipday automatically, giving the driver app a job to pick up without a dispatcher touching a keyboard. It only runs one way, from the text through to the new order, so the drafting of that order still depends on what the customer's message contains. For a small delivery or courier operation already sending updates through Mobile Message, this closes the gap between an inbound text and a job actually landing on the board, without anyone re-typing an address from one screen into another.