Onboarding a new starter usually means someone in IT manually adding them as a person in Setyl before assets can be assigned, often after chasing HR for confirmation that the start date is locked in. When that confirmation comes through as a text reply, Mobile Message receiving that inbound SMS can run Setyl's Create Person action through Zapier, so the record exists before anyone has to remember to add it.

Offboarding creates the same gap in reverse. A manager confirming by text that someone has left the business can trigger Setyl's Archive Person action, so an ex-employee's record is archived instead of sitting active while a laptop or licence stays assigned to someone who no longer works there. For an IT team managing spend and assets across a growing headcount, this closes a step that otherwise depends on someone remembering to log into Setyl.

Details can shift too, such as a name, department or role changing after a call. A text confirming the update can run Setyl's Update Person action, keeping the person record current without a separate note or spreadsheet edit. Handled through Zapier, none of it needs new software, only the text reply and the mapped Setyl action.