Business owners who use Robofy to keep a chatbot answering questions on their website tend to want the same coverage everywhere a customer might reach out, including by text messages that land outside business hours. Mobile Message connects to Robofy through Zapier, so a message landing in your SMS inbox can be handed straight to the same chatbot logic that already runs on the site, rather than waiting for someone to open the phone and reply by hand.

Inbound SMS Received is the trigger that starts this, firing the instant a customer texts your number. Zapier passes that message to Robofy's Send Question action, which returns a chatbot answer drawn from whatever the bot already knows, giving a business owner a drafted reply to work from rather than starting from a blank screen. It suits operators who want consistent answers across channels, without hand typing the same response twice for every customer.