A family member texting to ask about home care for a parent is often the first contact a provider gets, sometimes before anyone has picked up the phone or filled in a form on the website. Connected through Zapier, that inbound SMS to Mobile Message can create a new patient record in myEZcare straight away, so intake staff have somewhere to start before the conversation goes any further and nobody is relying on someone remembering to type it up later.

Nobody has to open the text thread later and manually type the details into myEZcare, or risk the message getting buried while someone deals with a different family or a different task entirely. The record already exists in myEZcare the moment the text arrives, ready for a care coordinator to fill in the rest once they've actually spoken with the family and worked out what kind of care is needed.