A customer chat has been pushed while your team is handling another conversation. Bconnect users can use that event to send an SMS through Mobile Message, giving a customer or internal contact a clear next step without waiting for someone to copy details between systems. A short text can acknowledge the handover, provide a callback instruction or direct the recipient to continue the conversation through the agreed channel.

Bconnect supplies the Chat Pushed trigger. Pair it with Send SMS when a pushed chat should create an immediate text notification, or use Create Contact when the person should be recorded in Mobile Message. You can also use Add Contact to List when a suitable existing contact needs to be placed into a relevant list. Zapier sits between Bconnect and Mobile Message, so you choose the fields, recipients and message content for each workflow.

This is most useful for teams that need visibility when chats move through their service process. Keep the SMS specific to the pushed chat and only text people who have permission to receive messages. Bconnect remains the place for chat handling, while Mobile Message delivers the selected notification.