Ziwo SMS Integration

Yes - Mobile Message does integrate with Ziwo!

Integrating the Ziwo Cloud Contact Center with Mobile Message provides Australian businesses with a powerful way to enhance their customer service capabilities. By linking Ziwo’s agent features with Mobile Message’s SMS functionality, businesses can easily respond to customer inquiries via text, ensuring quick and efficient communication.

This integration allows for seamless multi-channel support, where customer interactions can transition smoothly between phone calls and SMS. For example, if a customer initiates a call and then needs detailed information, an agent can follow up with an SMS through Mobile Message, providing documents or links without losing context.

Utilising this integration helps streamline workflows, reducing response times and improving customer satisfaction. By having a unified platform for voice and SMS, Australian businesses can manage customer relationships more effectively, leading to better engagement and loyalty.