Ziwo SMS Integration

Yes — Mobile Message integrates with Ziwo. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Ziwo integration

A customer replies to a text asking about their delivery, and the call to sort it out starts dialling before anyone at the desk has picked up their phone. That is the gap Ziwo closes for teams running a cloud contact centre, connecting agents, queues and IVR menus to real phone numbers in almost any country. Paired with Mobile Message through Zapier, an inbound reply or a failed delivery can call a number using an agent, drop a call into a queue for the next free person, or deliver a message with a recorded TTS message, all without anyone dialling manually.

A text that fails to deliver does not have to be a dead end, since Ziwo can call the customer directly and keep the message moving through a different channel. A reply landing outside business hours can still be routed into an IVR, so the customer has options even without an agent free to pick it up, which keeps a contact centre responsive whichever channel a customer happens to choose.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Ziwo and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer replies to your text Mobile Message · Inbound SMS Received
Then Have an agent call them back straight away Ziwo · Agent - Call a Number
Use this Zap
When A text message fails to deliver Mobile Message · Delivery Status Updated
Then Call the customer with a recorded message instead Ziwo · Admin - Call a Number to Deliver TTS Message
Use this Zap
When A customer texts in with a question Mobile Message · Inbound SMS Received
Then Route a call to your support queue Ziwo · Admin - Call a Number Into Queue
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Ziwo supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 5
  • Admin - Call a Number Into IVR — Calls a phone number into an IVR
  • Admin - Call a Number Into Queue — Triggers a call to the Queue and link to the target customer number
  • Admin - Call a Number to Deliver TTS Message — Call a phone number and deliver a TTS message
  • Admin - Call a Number Using an Agent — Calls a number using the an agent id. Requires Admin login.
  • Agent - Call a Number — Call a number using the logged in agent. Outputs true When call is generated, false if agent is offline. Requires agent account

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Ziwo + SMS: common questions

Can Ziwo call a customer who replies to my SMS?

Yes. Mobile Message's Inbound SMS Received trigger can start a Zap that has Ziwo call the number using an agent, so a customer reply turns into an outbound call without anyone dialling manually.

Can Ziwo call a customer automatically when a text fails to deliver?

Yes. When Mobile Message reports a Delivery Status Updated event for a failed text, the Zap can have Ziwo call a number to deliver a TTS message or route the call into a queue, giving the customer a second way to get the message.

What do I need to link Ziwo with Mobile Message?

The connection runs through Zapier, so no code is required. You need an active Ziwo account with agents or queues configured and a Mobile Message account, then you connect both inside Zapier and choose which text event should start the call.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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