Zendesk SMS Integration

Yes - Mobile Message does integrate with Zendesk!

Your support team is drowning in ticket noise. When a new ticket arrives, your customers want to know someone's handling it, not wondering if you saw their message. With Zendesk tracking requests and Mobile Message sending texts, you can send immediate acknowledgments to customers, notify your team about urgent issues, and keep customers updated as you work through their problems.

You can also handle incoming texts by creating new tickets in Zendesk automatically. When a customer texts your Mobile Message number, a support ticket is created right away so nothing falls through the cracks. Your team stays focused on resolving issues while customers feel heard and supported.

This setup turns your support channel into a two-way conversation. Tickets flow in from email, web forms, and now text messages, and your team responds through Zendesk while keeping customers in the loop via SMS.
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Connect Now with Zapier SMS Pricing Start a Free Trial50 FREE SMS Credits

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Please view Zapier's pricing page for further information.

Zendesk SMS Integration

What you can automate

Connect Zendesk and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new ticket is created Zendesk · New Ticket
Then Send the customer a text acknowledging their issue Mobile Message · Send SMS
Use this Zap
When A ticket is updated with a comment or resolution Zendesk · Updated Ticket
Then Text the customer a status update Mobile Message · Send SMS
Use this Zap
When A new ticket arrives marked as urgent Zendesk · New Ticket
Then Alert your support team by sending a text Mobile Message · Send SMS to List
Use this Zap
When A customer texts your Mobile Message number Mobile Message · Inbound SMS Received
Then Create a support ticket in Zendesk automatically Zendesk · Create Ticket
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Zendesk supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 12
  • Tag Added to User — Triggers when a one or more tags are added to a user.
  • New Action on Ticket — Triggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket at a time.
  • New Group — Triggers when a new group is created.
  • New Organization — Triggers when a new organization is created.
  • New Suspended Ticket — Triggers when a new suspended ticket is created in Zendesk. Note: Suspended tickets are automatically deleted after 14 days.
  • New Tag Added to Ticket — Triggers when a new tag is added to a ticket.
  • New Ticket — Triggers when a new ticket is created. Optionally select an organization.
  • New Ticket in View — Triggers when a new ticket is added to a view.
Show all 12 triggers
  • New User — Triggers when a new user is created.
  • New View — Triggers when a new view is created.
  • Updated Ticket — Triggers when an existing ticket is updated.
  • Updated Ticket in View — Triggers when a ticket is updated in the selected view.
Actions 12
  • Add Comment to Ticket — Add a Comment to an existing Ticket.
  • Add Tag(s) to Ticket — Add one or more tags to an existing ticket.
  • API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
  • Attach File to Ticket — Attach a file to an existing ticket.
  • Create Organization — Create a new organization.
  • Create Ticket — Create a new ticket.
  • Create User — Create a new user.
  • Delete User — Deletes the user and associated records from the account.
Show all 12 actions
  • Remove Tag(s) from Ticket — Remove one or more tags from an existing ticket.
  • Update Organization — Update an existing organization.
  • Update Ticket — Update an existing ticket status or add comments.
  • Update User — Update an existing user.

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Zendesk + SMS: common questions

Can I send an SMS when a new ticket arrives in Zendesk?

Yes, when a ticket is created, you can automatically send a text to the customer confirming you've received their message and letting them know next steps.

Can I notify my support team by text when a ticket is updated?

Yes, you can send SMS alerts to your team members whenever a ticket needs attention or when a resolution has been posted, keeping everyone aligned.

Can I turn customer texts into Zendesk tickets?

Yes, set this up in Zapier by connecting both accounts. When someone texts Mobile Message, a new Zendesk ticket is created automatically so your support team can respond.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits