WotNot SMS Integration

Yes — Mobile Message integrates with WotNot. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the WotNot integration

Your chatbot is answering customer questions when that conversation needs to move to a real person. WotNot handles the handoff, and when it does, you want your team to know someone is waiting. Connecting WotNot to Mobile Message through Zapier means your support team gets an instant SMS alert the moment your chatbot reaches the Zapier block, so they're ready before the customer even finishes explaining their issue.

This is especially useful when you want someone standing by rather than discovering a new handoff buried in a chat log or waiting for an email notification. The message can include who the customer is, what they're asking about, or just a simple alert to pull up your chat history. Your team stays responsive and present, without needing to monitor dashboards constantly. Quick response times mean happier customers and less back-and-forth.

Categories:

Customer Support

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect WotNot and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer reaches the Zapier block in the chatbot WotNot · Zapier Block Activated

Then Text your support team with the customer's details Mobile Message · Send SMS

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything WotNot supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

Zapier Block Activated — Triggers when the visitor reaches the "Zapier" block in a conversation.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

WotNot + SMS: common questions

Can I text my support team when a chat reaches the Zapier block?

Yes. When the Zapier block is activated in your WotNot chatbot, you can send an SMS to any team member or phone number through Mobile Message. You can include the customer's name, question, or any other details from the conversation.

Will my team get an SMS every time someone reaches that block?

Yes, unless you add filters to the Zap. For example, you could send SMS only during business hours, or only for certain types of questions. Filters are set up in Zapier when you build the Zap.

How do I set up an SMS alert when the chatbot hands off to a person?

First, create a Zapier account and connect both WotNot and Mobile Message. Then build a Zap that triggers on "Zapier Block Activated" and sends an SMS through Mobile Message to whoever should be notified. Choose your alert message content and who receives it.

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