Worktual Contact Centre SMS Integration

Yes — Mobile Message integrates with Worktual Contact Centre. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

Worktual Contact Centre logo
Mobile Message

About the Worktual Contact Centre integration

Your customer service team manages tickets, chats, calls, and contacts across Worktual. But sometimes customers ask for an update over SMS, or a ticket needs an urgent notification before anyone notices it. Your support agents are reactive because all the contact methods are separate systems.

Connecting Worktual to Mobile Message puts SMS communication at the centre of your support workflow. When a new ticket arrives, text the customer to confirm receipt. When a chat ends, send an SMS follow-up. When a customer replies via text, the message automatically creates a ticket in Worktual.

Your service becomes joined-up and responsive. Customers get immediate SMS confirmation. Your team sees every conversation in one place, whether it started as a call, chat, or text. Support times drop and satisfaction climbs because channels are finally working together.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Worktual Contact Centre and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new ticket is created in Worktual Worktual Contact Centre · New Ticket
Then Confirm receipt with an SMS to the customer Mobile Message · Send SMS
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When A new ticket is created in Worktual Worktual Contact Centre · New Ticket
Then Add the customer to your Mobile Message contacts Mobile Message · Create Contact
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When A support chat is ended Worktual Contact Centre · End Chat
Then Send the customer an SMS follow-up Mobile Message · Send SMS
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When Someone texts your SMS number Mobile Message · Inbound SMS Received
Then Automatically create a support ticket in Worktual Worktual Contact Centre · Create Ticket
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When Someone texts your SMS number Mobile Message · Inbound SMS Received
Then Add or update the sender in your Worktual contacts Worktual Contact Centre · Create Contact
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1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Worktual Contact Centre supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 8
  • End Chat — Triggers when a chat is ended
  • New Agent — Triggers when a new agent is created
  • New Call — Get a new call list
  • New Contact — Triggers when a new contact is available.
  • New SMS — Get a new sms list
  • New Ticket — Triggers when a new ticket is created
  • New Ticket Tags — Get all Ticket tags In your worktual Account
  • New Visitor in Queue in Worktual — Triggers when a new visitor queue is created
Actions 9
  • Add Comments to Ticket — Add Comments to Ticket
  • Add Tag to Ticket — Add Tag to ticket in worktual
  • Create Contact — Create a new contact in the Worktual
  • Create Ticket — create an New Ticket in Worktual
  • Remove Contact — Remove a contact based on email address in worktual
  • Send Email — Send Email from worktual account
  • Send SMS — Send SMS from Worktual Account
  • Update Contact — update contact based on the email address
Show all 9 actions
  • Update Ticket — update a Particular Ticket in worktual

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Worktual Contact Centre + SMS: common questions

Can I send an SMS when a new support ticket arrives in Worktual?

Yes. Whenever a ticket is created, you can automatically send an SMS to the customer confirming you received their enquiry and providing a reference number or next steps.

Can I turn incoming SMS into support tickets in Worktual?

Absolutely. Any SMS sent to your Mobile Message number can automatically create a ticket in Worktual, so your support team sees SMS conversations alongside chat and phone support in one place.

How do I set this up with Zapier?

Connect both your Worktual and Mobile Message accounts to Zapier, then choose which ticket types or chat events should trigger texts. Inbound SMS settings are automatic, so incoming text messages flow straight into Worktual tickets.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now